Question 1

How long before I receive my order?

Accepted Answer

Processing time is 24-48 hours. Once your order has shipped, delivery time within the United States is 4-7 business days.

Question 2

Where are the products manufactured?

Accepted Answer

Our products are made locally in Fort Worth, Texas.

Question 3

Are the products safe to use for all skin types?

Accepted Answer

All products were formulated to be safe for all skin types. We recommend utilizing a skin test area and consult your doctor with the list of ingredients if you have any concerns.

Question 4

Does Spa Candy test on animals?

Accepted Answer

We do not test products on animals. All of our products are cruelty free.

Question 5

Are your products truly natural and handmade?

Accepted Answer

You know it! All ingredients are hand-selected to formulate the most natural skin care line.

Question 6

Are any of the products edible?

Accepted Answer

No! Do NOT eat any of our products or put them in your mouth. All of our items are meant designed for topical use. If you do ingest any of our products, please call 911 or your local poison control hotline immediately.
 
Parents, always remember to keep inedible items a safe distance away from your children and pets at all times.

Question 7

Are Spa Candy products for men, women and children?"

Accepted Answer

Absolutely! Our skin care products cater to no one specifically but our variety of scents help to bring healthy skin to the masses.

Question 8

Store Policy and Returns

Accepted Answer

Purchases from our website are to be considered contracts between Spa Candy and the buyer. Buyers have a legal right to cancel all orders under the following guidelines:
Contracts are started from the date we confirm your order has been sent. For products that have a confirmed delivery, buyers have a 14-day period to cancel their order starting from the day after they receive their products. The term “days” includes weekends and public holidays.
Cancellations that have already been delivered to the buyer should be returned as soon as possible. All items delivered must remain unopened. Items sent back to Spa Candy opened or tampered with will not be eligible for refund or exchanges.
Buyers that have sent back their products will receive a refund within 14 days after we receive the returned products or (if earlier) within 14 days after the day you provide us evidence that the products were successfully returned.
If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the items.

Question 9

Damaged Goods

Accepted Answer

All returns are to be made within 21 days of receiving your product. This includes any damaged products, products that do no match their descriptions or any other errors that may occur. You will have the choice of exchanging your items or receiving a full refund once the items have been returned successfully. Items that were damaged, faulty or incorrect will have their additional postage fees waived. We sincerely apologize for any errors that may occur.

Frequently Asked Questions